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Billing Information
Gladstone Park Medical Clinic is now a private billing clinic, meaning most consultations are time-based and will attract a fee.
Fees are payable at the time of consultation by cash, credit card or Eftpos. Accounts are not able to be given to the patient.
Doctors charge fees that reflect the time taken and degree of complexity in each consultation and reflect their level of training and experience.
For Worker’s Compensation / TAC visits, we require a valid claim number or authority from your employer; until this is received ALL costs are the responsibility of the patient.
Practice Nurse “consultations”. Where a patient is seen by, treated by and/or triaged by a nurse, a fee may be charged, and a doctor is always involved in your care.
Each time you attend the practice please ensure you bring your – Medicare Card, Health Care Card (if applicable) and your D.V.A. Card (if applicable)
Request for ongoing scripts, referrals, disability parking applications, medical certificates, government forms/applications will always incur a fee.
Billing Policy
All patients must take note that we are a mixed billed practice, and that private billing will apply in most cases.
Please note – in certain circumstances, bulk billing may be available to pensioners and health card holders. This is not automatic and is up to the discretion of the doctor. We will continue to bulk bill children for immunisation in accordance with the immunisation schedule.
PLEASE KEEP YOUR PATIENT DETAILS UP TO DATE: Let us know your email, Mobile phone (For sms reminders), and any change in details, next of kin and address.
“BRIDGING THE GAP” ABORIGINAL AND TORRES STRAIT ISLANDERS, we are here to help and assist you.
New Patients
you may wish to download the New Patient Form, complete it, and bring it with you to your first appointment.
Home Visits
Home visits may be available to our regular patients depending on medical conditions, this request must be discussed and approved with the treating doctor.
Patient of the clinic can contact the Doctor Doctor Service on 132 660 and they will have a doctor attend to your needs. We will be notified of the consultation. When the Clinic is closed, this service provides Doctors that come to you at night, weekends and Public Holidays.
Cancellations
We are aware that there are times when situations arise, preventing patients from attending their designated appointment. However, as a matter of courtesy to the doctor, clinic and other patients, a telephone call advising us of your inability to attend four hours before your appointment time is required.
Failing to provide a minimum four (4) hours’ notice of cancellation, or non-attendance to your appointment you will be charged a nonattendance fee of $50-00 + GST.
Our SMS service is SOLELY A COURTESY REMINDER service to our patients.
Clinic Hours
Monday to Friday: 8am – 7pm
Saturday & Sunday: 9am – 1pm
The clinic is closed on all Public Holidays
Emergency/After Hours
Option One: If the condition is life threatening or clearly requires X-Ray, Blood Tests, or care in hospital, it is most appropriate to Dial 000 and call for an ambulance. We will be notified of admissions by the hospital.
Option Two: Contact the Doctor Doctor Service on 132 660 and they will have a doctor attend to your needs. We will be notified of the consultation. When the Clinic is closed, this service provides Doctors that come to you at night, weekends and Public Holidays.
Results
An appointment is required with the doctor to obtain your results. On occasion you may receive a notification to make an appointment with your treating doctor. This can be done either via our website or by calling the clinic.
Medical Certificates
If you require a medical certificate, please advise the doctor at the time of consultation, as the doctor cannot backdate certificates if you have not been seen.
Waiting Times
Despite our best intentions, we sometimes run late. This is because someone has required unexpected urgent attention or a longer consultation than they booked for. Be assured when the doctor is consulting with you , your problem will be given the time it deserves.
Our many varied consultations are for your benefit, so please inform reception at the time of booking the type of appointment you require. A little information at this time can help us to keep to schedule and reduce waiting time.
Please note: Emergencies will always be given priority.
Telephone Calls
A message will be taken by reception. Please indicate the urgency of this message which will be passed onto the doctor. Please note it may take up to 48hrs for you to receive a response.
Clinic Communication
Our practice is committed to preventative care, and we may send you a SMS reminder notice at certain times to indicate that attendance for preventative health services is required. If an urgent matter arises, we will contact you either by phone/SMS or letter.
Patient File Transfers
If you wish to have your file transferred to another clinic, contact reception who will advise you of the process involved. Please note there is a fee for this type of request.
https://gladstoneparkmedical.com.au/services/chronic-disease-management/
How can you lodge a complaint, and how will the complaint be handled at our practice?
We take complaints and concerns seriously. You should express any concerns in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please contact The Practice Manager, Gladstone Park Medical Clinic by email to: bdm@gladstoneparkmedical.com.au or send a written letter to 232 Mickleham Road, Tullamarine Vic 3043. Confirmation will be confirmed within 30 days of receipt of the complaint/query.
You may also contact the Office of the Australian Information Commissioner (OAIC), regarding a privacy complaint.
The OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002.
Other complaints, please contact The Office of the Health Services Commissioner, telephone number: 1300 582 113
Website: www.health.vic.gov.au