Patient Information

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Billing Information

Gladstone Park Medical Clinic is now a private billing clinic, meaning most consultations are time-based andwill  attract a fee.

Fees are payable at the time of consultation by cash, credit card or Eftpos. Accounts are not able to be given to the patient.

Doctors charge fees that reflect the time taken and degree of complexity in each consultation and reflect their level of training and experience.

Medical Emergency presentations to the clinic will be billed and arrangements for payment may be made at a more convenient time if necessary.

For Worker’s Compensation / TAC visits, we require a valid claim number or authority from your employer; until this is received ALL costs are the responsibility of the patient.

Practice Nurse “consultations”. Where a patient is seen by, treated by and/or triaged by a nurse, a fee may be charged, and a doctor is usually involved in your care.

Each time you attend the practice please ensure you bring your – Medicare Card, Health Care Card (if applicable) and your D.V.A. Card (if applicable)

Billing Policy

All patients must take note that Saturday and Sunday hours will be Private Billing.

Please note – in certain circumstances, bulk billing may be available to pensioners and health card holders. This is not automatic and is up to the discretion of the doctor. We will continue to bulk bill children for immunisation in accordance with the immunisation schedule.

PLEASE KEEP YOUR PATIENT DETAILS UP TO DATE: Let us know your email, Mobile phone (For sms reminders), and any change in details, next of kin and address.

“BRIDGING THE GAP” ABORIGINAL AND TORRES STRAIT ISLANDERS, we are here to help and assist you.

New Patients

you may wish to download the New Patient Form, complete it, and bring it with you to your first appointment.

Home Visits

Home visits are available for the regular patients of this practice whose condition prevents them from attending the surgery. Please ring the surgery to talk to the receptionists who will advise you regarding the best way to go about your current health condition as what you may think is a minor issue that can wait might be a critical situation where you need to contact an ambulance on 000.

Also, long appointments are available and need to be booked in advance and the reason for the length of the appointment to be notified to the receptionist at the time of making the appointment, example procedures, multiple issues in the same visit (normally two short issues can be handled in one appointments)

Cancellations

We are aware that there are times when situations arise, preventing patients from attending their designated appointment. However as a matter of courtesy to the doctor, clinic and other patients, a telephone call advising us of your inability to attend would be appreciated. (This will allow another patient waiting for an appointment to be seen.) Please let us know if you are running late. Should individual patients continue to ignore this request and repeatedly fail to advise the clinic of cancelled appointments, the clinic may opt to charge the patient a nonattendance fee of $50-00 or not provide future appointments!

Our SMS service is SOLELY A REMINDER service.

Clinic Hours

Monday to Friday: 8am – 8pm
Saturday & Sunday: 9am – 1pm
For hours regarding Public Holidays please check details of open hours for Public Holidays on Website or telephone service

Emergency/After Hours

Option One: If the condition is life threatening or clearly requires X-Ray, Blood Tests, or care in hospital, it is most appropriate to Dial 000 and call for an ambulance. We will be notified of admissions by the hospital.

Option Two: Contact the Doctor Doctor Service on 132 660 and they will have a doctor attend to your needs. We will be notified of the consultation. When the Clinic is closed, this service provides Doctors that come to you at night, weekends and Public Holidays.

Results

Results will NOT be given out to patients over the telephone. Results are normally available within 3 – 4 working days from when the test was performed. If an appointment is required for the result, the patient will be advised.

Medical Certificates

If you require a medical certificate, please advise the doctor at the time of consultation, as the doctor cannot backdate certificates if you have not been seen.

Waiting Times

Despite our best intentions, we sometimes run late. This is because someone has required unexpected urgent attention or a longer consultation than they booked for. Be assured when the doctor is consulting with you , your problem will be given the time it deserves.

Our many varied consultations are for your benefit, so please inform reception at the time of booking the type of appointment you require. A little information at this time can help us to keep to schedule and reduce waiting time.

Please note: Emergencies will always be given priority.

Telephone Calls

Doctors at this clinic may be contacted by telephone during normal surgery hours.
In the majority of cases a message will be taken to avoid interrupting the doctor’s consultation with other patients. Messages left for your doctor will be dealt with as soon as practicable. Please assist by keeping calls to a minimum, preferably late morning or late afternoon.

Reminders/ Recalls/ Sms

Our practice is committed to preventative care and we may send you a reminder notice at certain times to indicate that attendance for preventative health services is required. If an urgent matter arises, we will endeavour to contact you.

If an urgent matter arises, we will endeavour to contact.

If you do not wish to be recalled please let reception know.

Patient File Transfers

Fee is $30 on CD.

Photocopies (including postage) can vary from $30-$50 depending on the size of the patient medical file.