Patient Information

CANCELLATIONS

We are aware that there are times when situations arise, preventing patients from attending their designated appointment. However as a matter of courtesy to the doctor, clinic and other patients, a telephone call advising us of your inability to attend would be appreciated. (This will allow another patient waiting for an appointment to be seen.) Please let us know if you are running late. Should individual patients continue to ignore this request and repeatedly fail to advise the clinic of cancelled appointments, the clinic may opt to charge the patient a nonattendance fee of $50-00 or not provide future appointments! Our SMS service is SOLELY A REMINDER service.

RESULTS

Results will NOT be given out to patients over the telephone. Results are normally available within 3 – 4 working days from when the test was performed. If an appointment is required for the result, the patient will be advised.

MEDICAL CERTIFICATES

If you require a medical certificate, please advise the doctor at the time of consultation, as the doctor cannot backdate certificates if you have not been seen.

WAITING TIMES

Despite our best intentions, we sometimes run late. This is because someone has required unexpected urgent attention or a longer consultation than they booked for. Be assured when the doctor is consulting with you, your problem will be given the time it deserves.

Our many varied Consultations are for your benefit, so please inform reception at the time of booking the type of appointment you require. A little information at this time can help us to keep to schedule and reduce waiting time.

Emergencies are unavailable in medical practice.

TELEPHONE CALLS

Doctors at this clinic may be contacted by telephone during normal surgery hours.

In the majority of cases a message will be taken to avoid interrupting the doctor’s consultation with other patients. Messages left for your doctor will be dealt with as soon as practicable. Please assist by keeping calls to a minimum, preferably late morning or late afternoon.

REMINDERS/ RECALLS/ SMS

Our practice is committed to preventative care and we may send you a reminder notice at certain times to indicate that attendance for preventative health services is required. If an urgent matter arises, we will endeavour to contact you.

If an urgent matter arises, we will endeavour to contact.

If you do not wish to be recalled please let reception know.

HOME VISITS

Home visits are available for the regular patients of this practice whose condition prevents them from attending the surgery. Please ring the surgery to talk to the receptionists who will advise you regarding the best way to go about your current health condition as what you may think is a minor issue that can wait might be a critical situation where you need to contact an ambulance on 000.

Also long appointments are available and need to be booked in advance and the reason for the length of the appointment to be notified to the receptionist at the time of making the appointment, example procedures, multiple issues in the same visit(normally two short issues can be handled in one appointments), etc.

HEALTH / NURSE EDUCATOR

At GPMC we employ a Health/Nurse Educator to assist your doctor in providing you with information and assistance on a range of key health areas. Throughout the year a series of patient information sessions will be held covering a number of Health and Well-Being issues that will include Diabetes, Asthma, Home Medicine Reviews, Care Plans, over 75 year old health checks. You can also arrange for an individual session/s with the Health/ Nurse Educator.

Speak with your doctor if you wish to set-up such a session. A fee may apply for these sessions.

A DIABETES EDUCATOR IS ALSO AVAILABLE FOR SESSIONS.

HOME MEDICINE REVIEW PROGRAM

Following medical assessment, a change to your medications, or discharge from Hospital, it may be advised by your Doctor that an HMR be conducted. This is an in-home service provided by your pharmacist of choice designed to clarify medication issues and answer any questions. It is followed by a review by the General Practitioner of your choice. Our nurse educator is available to assist you with any questions you may have regarding the HMR.

REMINDERS & RECALLS

Our practice is committed to preventative care and we may send you a reminder notice at certain times to indicate that attendance for preventative health services is required. If an urgent matter arises, we will endeavour to contact you.

If an urgent matter arises, we will endeavour to contact.

If you do not wish to be recalled please let reception know.

INTERPRETER INFORMATION

The Practice provides a health service that accommodates a diverse multicultural population including those with disability.

Patients are encouraged to use the free Translating and interpreting Service. This free service is available 24 hours a day via telephone 131 450.

Further information about this is available on:
http://www.immi.gov.au/living-in-australia/help-with-english/help_with_translating/translation_help.htm

Another free interpreting service is available for patients who are deaf and use Australian sign language (AUSLAM). Their contact details are:
Telephone 1800 246 945
Website: www.nabs.org.au

X-RAYS

It is the responsibility of the patient to collect their x-ray/s and store in a flat position. We only store x-rays up to six weeks. Any x-ray not collected after that time will be returned for disposal.

HOME VISITS

Home visits are available for the regular patients of this practice whose condition prevents them from attending the surgery. Please ring the surgery to talk to the receptionists who will advise you regarding the best way to go about your current health condition as what you may think is a minor issue that can wait might be a critical situation where you need to contact an ambulance on 000.

Also long appointments are available and need to be booked in advance and the reason for the length of the appointment to be notified to the receptionist at the time of making the appointment, example procedures, multiple issues in the same visit (normally two short issues can be handled in one appointments),etc.

BILLING INFORMATION

FEES & PAYMENT

• This Clinic now has Mixed Billing with Doctors Private Billing and others may Bulkbill.
• Most medical services and procedures will incur a fee.
• A refund is available from Medicare. Payment of fees is required at the time of attendance and may be made by cash, cheque, credit card or EFTPOS.
• GPMC offers you the convenient option of lodging your Medicare Claim electronically after you have seen the doctor. With your consent, it only takes a couple of minutes and a few easy steps to electronically lodge your claim from the practice.
• A discounted fee is applied for full payment at the time of attendance. Payment can be made by cash, cheque, credit card or EFTPOS.
• Routine Childhood Immunization consultations will be usually bulk billed. Adolescents seeking confidential medical care may also be bulk billed.
• Fees may vary between doctors depending on consultations.
• Medical Emergency presentations to the clinic will be billed and arrangements for payment may be made at a more convenient time if necessary.
• For Worker’s Compensation / TAC visits, we require a valid claim number or authority from your employer; until this is received ALL costs are the responsibility of the patient.
• Practice Nurse “consultations”. Where a patient is seen by, treated by and/or triaged by a nurse, a fee may be charged, and a doctor is usually involved in your care.
• Each time you attend the practice please ensure you bring your – Medicare Card, Health Care Card (if applicable) and your D.V.A. Card (if applicable)
• Billing Policy.  All patients must take note that Saturday and Sunday hours will be Private Billing unless otherwise advise by your doctor.  This also cover all online bookings during these hours.  A copy of our Billing Policy will be on this website shortly.

If you are experiencing financial difficulties please speak with the practice manager or your doctor.

PLEASE KEEP OUR PATIENT DETAILS UP TO DATE: Let us know your email, Mobile phone (For sms reminders), and any change in details, next of kin and address.

“BRIDGING THE GAP” ABORIGINAL AND TORRES STRAIT ISLANDERS, we are here to help and assist you.

 

 

 

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